FAQ
Q. When will my goods be shipped?
A. If you have paid by credit card it will be dispatched the next business day.
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Q. Does my item include GST and can I have a GST receipt?
A. Yes, a receipt will be provided to you during the checkout process.
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Q. What payment methods do you accept?
A. We accept Visa, Mastercard, Amex, Diners or Cash and EFTPOS at pickup.
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Q. What is your address for pickup?
A. 22 Greenpark Road, Penrose, Auckland.
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Q. Why is your site called Scratch and Save?
A. Because we offer a unique Scratch and Save checkout system on various products (These products will have the Scratch and Save logo by their image) and during the payment process you will be presented with an electronic grid to scratch back from 5% to 100%. Every scratch has at least one 100% so you have the chance to shop for free.
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Q. How can I receive your regular specials news letter?
A. Just tick yes to receiving emails either at registration or in your "My Account" page if you have already registered.
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Q. If I am not happy with my goods can I return them for a refund?
A. We will refund if the goods are defective and we do not have a suitable replacement or we can provide a credit to the same value.
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Q. How do I make a warranty claim?
A. Email us or telephone with the details of your claim.
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Q. What hours are you open for pickup?
A. We are open Monday to Friday from 9.00am to 5.30pm and Saturday from 10am to 1pm.
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Q. Do you open on public holiday's?
A. No, unfortunately our hard working staff need a break from time to time also.
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Q. If I have special shipping instructions how do I advise you?
A. On the checkout page there is a box where you can add notes and our system will alert our administration people to follow the instructions.
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Q. How do I contact you when your live help is offline?
A. Just click on "Customer Service > Contact us" on the top menu bar and there you will find our phone number or our email form.
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